Terms & Conditions
Terms of Service & Copyright Information
We and our suppliers have a policy of continuous product development and reserve the right to amend the specifications of any goods or products without prior notice in relation to future sales. This includes adjustments to sizes or ornamental detailing on individual items purchased. Please e-mail or call no less than two working days prior to delivery to check exact sizes or potential ornamental changes as on occasions minor adjustments may have been made
Products supplied may differ as a consequence from those on display or advertised. Unless agreed with you, the products supplied will be of equivalent value, functionality and appearance.
When you are purchasing our furniture you are buying handmade pieces where varying degrees of distressing may be applied. This is very much intended and makes each piece totally individual
Every effort is made to display as accurately as possible the colors of our products that appear on our website and in other promotional materials. We cannot guarantee however the complete accuracy of the pictures or photographs that are shown. Many conditions such as your monitor or screen settings and batching can affect the coloring of items in a picture.
We always try to be as accurate as possible, however measurements specified by us are always approximate. All our products are handmade and so no two products will ever be identical. Please contact us no less than 2 working days prior to delivery if minor changes to dimensions are going to be a problem. If you have supplied your own measurements we hold no responsibility for measurement that leads to your bed being unable to be installed.
All prices include VAT, where appropriate, at the prevailing rate and are subject to any promotional offer or discount.
The prices displayed on the websites are for online purchases and promotions only and are not transferable to sales through any other means. Prices relating to any online promotions are valid strictly until midnight on the day on which the promotion expires, as determined by us.
We will not be bound to honor any prices, where we have indicated to you subsequently that the prices displayed have been displayed in error. In these cases a full refund will be offered.
You can pay by cash (in stores only), Paypal, bank transfer, credit, charge or debit card at the time of order. The price of any product is the price in place at the date and time of your order. You undertake that all details you provide to us for the purpose of purchasing products which may be offered by us on our website will be correct; that the credit, charge or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products.
In the case of custom made beds your deposit is non refundable once the bed is in production. Cancellation at any other time is subject to a partial refund at our discretion but no more than 90%
The contract shall not have been concluded until we have completed all of the following steps: we have received your valid finance, credit, charge or debit card payment details, we have accepted your order and sent you confirmation of receipt of your order by return e-mail to the address you have given us during the registration procedure and we have dispatched the goods to you.
We are entitled to refuse any order placed by you.
We reserve the right to cancel and refund any order, at any time.
We are only able to deliver orders to you if you have a delivery address on the UK mainland, or Northern Ireland or Republic of Ireland other addresses out with will be subject to acceptance and agreement of delivery charge.
We aim to complete your order in 14-16 weeks
We will always try to deliver your goods as soon as possible, but please be aware that the delivery in certain postcodes or during busy periods could take longer. The date suggested on your order confirmation is our estimated delivery date*. We will plan to deliver your furniture on or before this date, however, circumstances beyond our control may occasionally dictate that items may be delayed
Smaller orders may be dispatched by post or courier.
For all orders - any changes made to the content of your order will have an impact on your delivery date. We may therefore be unable to deliver your goods on your confirmed delivery date should change occur and if so, a new delivery date will be given. If we are unable to deliver your entire order on the same day due to unforeseen circumstances, we will deliver your order in installments. We will not charge you for this, however, if this is at your request, we may charge you extra delivery costs. If we are late delivering one or more of the parts of your order, that will not entitle you to cancel any subsequent installments which complete the order.
You are responsible for providing a safe means of access from the public highway to the place of delivery. If our Home Delivery Team consider that access is unsafe, then we will not deliver the goods until safe access is provided.
If we accidentally damage goods in the course of delivery, our liability for that damage is limited to the repair, replacement or refund of the goods delivered or the value thereof. We do not pay compensation beyond these limits.
Time of delivery is not covered in these Terms & Conditions. We will not be liable for any loss or damage suffered by you through any reasonable delay due to unforeseen circumstances outside of our control or any reasonable rescheduling of delivery (our Home Delivery Team cannot offer any timed deliveries).
In the unlikely event that there is an issue with your goods on arrival - please don't worry; our Customer Service Team will help to resolve the matter for you as quickly and conveniently as possible. To report any issue please use any of the 3 easy ways to contact us:
Online - The best and easiest way to highlight an issue is by visiting our Facebook page and making direct contact with us
E-mail - Contact us via e-mail @ firstname.lastname@example.org
Telephone - Free phone 0800 0476455
Once your service case has been raised, a member of our Customer Service Team will look into the best way to resolve the situation and you will be contacted within two working days (N.B a working day is classified as between only). Product issues are only dealt with by our Customer Services Team. Please report damages within 2 working days of delivery. In exceptional circumstances, we may, at our discretion, accept reports of product issues up to (but no later than) 7 days after delivery.
Please note we will require proof of the damage from a photograph in order to arrange a Furniture Specialist to resolve any issue.
Subject to the terms and conditions stated above, we will deliver your goods free of charge, however if you wish to return any items we reserve the right to deduct our standard returns fees from the original purchase price.
In the event that you may choose to have your goods delivered to your own carrier, we will not accept any responsibility or liability for any damage to your goods once they are out of our control. Any forwarding delivery is at your own risk.
Goods are delivered directly to your home address. If you live within the UK mainland (some postcode restrictions apply, see our Delivery page for details), We will use one of three methods of carriage which we will determine on dispatch. On larger or multiple items you will be notified of your timed delivery slot at least 24 hours before your delivery, to enable you to plan your day however this may change due to unforeseen circumstances We will e-mail and/or text message you, depending on the information provided to us at the time of your order. For smaller items a parcel carrier may be used. Pallet deliveries may also be used at exceptionally busy times or at your request.
If you decide to cancel your order less than 2 working days prior to delivery, or we cannot gain access on day of delivery we reserve the right to charge a second charge to redeliver
For orders containing multiple items, the estimated delivery date* will be assigned according to the longest lead time. If multiple orders are placed for the same delivery address, these will be grouped and the estimated delivery date will again be chosen according to the longest lead
Where applicable, to ensure guaranteed Christmas delivery we will contact you beforehand to arrange a date to deliver your order. you are unable to accept this delivery date we can arrange an alternate date, but due to the complex nature of rearranging the route, we cannot guarantee this will be prior to the Christmas holidays.
Returns, refunds and your right to cancel
You have the right to cancel your order purchased online or by phone). You must contact us within 7 days of order placed
Subject to your statutory rights, products made or altered specifically for you, may not be returned nor will we provide any refund, unless they are defective or have been accidentally damaged by us in the course of delivery.
We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.
All items of furnitures are purchased as individual items and as such we will only refund/or replace any items which are defective or damaged. You are not entitled to reject other items purchased together with the damage or defective items. In the event that replacement items are not available we will refund you the purchase price or offer a similar item from another range which we believe complements the other items you have purchased. Should you have a faulty product from a range no longer available this will not entitle any other items to be returned.
Bespoke goods are any goods specifically personalized and/or tailored to your specifications.
Orders for bespoke goods cannot be cancelled or changed (once work has started on them).
Bespoke goods which are delivered as described and are in good condition may not be refunded.
We cannot take responsibility for customer generated mistakes, (errors or defects including spelling, typographical or grammar errors; order quantity, or other ordering errors. To prevent these errors from happening, please review your order carefully before proceeding to payment.)
Faulty goods will be rectified free of charge. Any problems with any part of a bespoke order must be reported to us within 7 days of receipt. Please e-mail email@example.com who will contact you in regards to the fault
Guarantees and claims under guarantee
We guarantee all products against faulty workmanship and/or faulty materials for a period of 12 months from the actual date of delivery. In all cases we reserve the right to inspect the product and verify the fault.
These guarantees do not cover fair wear and tear and natural characteristics of wooden products including movement in wooden products; neglect; abuse or misuse of your goods in failing to follow correct care procedures loss or damage due to fire, smoke, water, lightning, sunlight, weather, rusting, corrosion, theft or explosion; accidental damage or loss or damage caused by a third party.
We will arrange to repair a defective item free of charge. Alternatively, at our sole discretion, an allowance may be made for you to arrange a local repair. We reserve the right to offer a full refund if a repair is not accepted by you. If a repair is not possible or practical, we will offer you, at our discretion, a replacement Should a replacement no longer be available or circumstances determined by us make a replacement impractical, it may be replaced with a part that closely matches it. We reserve the right to send out an independent third party Furniture Specialist to repair furniture where a customer claims there is a merchandise issue. The Specialists are experts in their field and are sent to determine the nature of any issues. We reserve the right for the Specialist to repair the item being inspected. In all cases this is to help resolve a merchandise issue to leave you with goods that are fit for purpose.
If a refund is given under the terms of the 12 month guarantee, we reserve the right to deduct from the refund a reasonable amount in line with the amount of use you have had from the product, prior to reporting the fault.
Site content and disclaimers
Every effort is made to ensure the complete accuracy of our website, however some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavors to rectify any errors, as swiftly as possible but we cannot be responsible for any losses incurred.
To the maximum extent permissible by law, we exclude all warranties, express or implied as to the accuracy of the information contained in any of the materials on our website. We cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon the information contained on it.
Any material downloaded or otherwise obtained through the use of our website is done at your own discretion and risk and on the understanding that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material.